Accepted payment methods
The available payment methods are displayed on the checkout page when you confirm your order. These include payment by credit card, as well as the payment solutions offered by our payment provider.
All transactions are priced in euros (EUR), including all taxes. The amount charged is the one displayed in the order summary before confirmation, including shipping costs.
Payment security
Payments are processed by the payment providers integrated into the Shopify platform, which comply with the PCI-DSS standard. Your credit card data is encrypted and sent directly to the financial institution: it is neither processed, stored, nor accessible by Luniescence at any time.
Card payments are subject to strong customer authentication (3-D Secure). Depending on your bank, you may be asked to confirm the payment using a mobile app or a code received by SMS.
Timing of the charge
The amount is charged when the order is confirmed. The order is only final and binding once the payment has been successfully received.
Payment declined
A payment decline almost always comes from your bank rather than our website: you may have reached your payment limit, your card may have expired, or a security block may have been placed on an online purchase. Check these three points, then try again or use another payment method. If the problem persists, contact your bank.
Invoice
An invoice is available upon request by emailing contact@luniescence.store with your order number.
Fraud
If we suspect fraudulent payment, we reserve the right to suspend the order and request proof of payment before shipping. If necessary, the order will be canceled and fully refunded.